Cancellations and Refunds

Cancellation / Reschedule policies:

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Escape Room: 24 hours notice of cancellation/reschedule for full refund. Please arrive 10-15 minutes prior to your booking time. If you arrive after your booking time, we will do our best to accommodate you.

Birthday Party: 14 days cancellation/reschedule notice for a full refund of your deposit.  

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NO REFUNDS for missed bookings or late cancellation / reschedules.

Please contact us at retrooasisyyc@gmail.com or 403-995-0427 to cancel or reschedule. No Shows = No Refund.  

Damage to escape rooms or party room may result in additional charges. 

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Merchandise - No Refunds

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